Terms of Use
Last updated: July 2026
1. About CoachCoyote
CoachCoyote ("we," "us," or "our") is a platform that enables coaches to manage lessons, enrollments, and communications with their students. CoachCoyote provides the technology platform — the coach is responsible for the content, scheduling, and conduct of their classes.
2. Eligibility
You must be at least 18 years old to create an account on CoachCoyote. Students under 18 may participate only when a parent or legal guardian creates an account and signs any required waivers on their behalf.
3. Payments
Payments for lessons are processed securely through Stripe. You pay the coach directly — CoachCoyote does not collect or hold your payment. CoachCoyote does not store your credit card information.
4. Cancellations & Credits
Each coach sets their own cancellation policy. If you cancel within the allowed window, you will receive a credit toward a future class with that coach. Credits have no cash value, are non-refundable, are not transferable between coaches, and are scoped to the coach you enrolled with. Credits expire based on that coach's credit expiry setting. If a coach's account is closed or terminated, any unused credits with that coach will expire and cannot be redeemed. CoachCoyote does not issue refunds directly.
5. Credit Packs (Prepaid Credit)
Some coaches offer Credit Packs — prepaid credit you buy in advance, usually at a discount, to spend on that coach's lessons. When you buy a Credit Pack you are purchasing prepaid credit toward services from that specific coach. This credit is redeemable only for that coach's lessons, is non-refundable, is not redeemable or convertible to cash, is not transferable between coaches, and is scoped to the coach you purchased it from. Purchased credit expires based on that coach's credit expiry setting, the same as any other credit. If a coach's account is closed or terminated, any unused credit with that coach will expire and cannot be redeemed. You pay the coach directly through Stripe; CoachCoyote does not collect or hold your payment.
6. Coach Responsibility
Coaches on CoachCoyote are independent operators, not employees of CoachCoyote. CoachCoyote does not supervise, direct, or control any coaching activity. CoachCoyote does not conduct background checks on coaches and does not verify coaching certifications, licenses, or qualifications. You are solely responsible for evaluating the qualifications and suitability of any coach you book through the platform. Any disputes regarding a class should be resolved directly with the coach.
7. Custom Domains
If your coach has a custom domain provided through CoachCoyote, that domain is purchased and owned by CoachCoyote. If the coach cancels their subscription, the domain will not be renewed and will expire naturally. This arrangement is disclosed to coaches at signup.
8. Communications
By enrolling in a class, you may receive transactional emails related to your enrollment (confirmations, cancellations, reminders). These do not require opt-in. Marketing emails from your coach — such as class announcements or special offers — are only sent if you have explicitly opted in. You may opt out at any time.
9. Account Termination
CoachCoyote reserves the right to suspend or terminate any account that violates these terms or is used in a manner that is harmful to other users or the platform.
10. Limitation of Liability
CoachCoyote is provided "as is." To the maximum extent permitted by law, CoachCoyote shall not be liable for any indirect, incidental, or consequential damages arising from your use of the platform.
11. Governing Law
These terms are governed by the laws of the State of Arizona. Any disputes shall be resolved in the courts of Yavapai County, Arizona.
12. Changes to These Terms
We may update these terms from time to time. If changes are material, we will notify you through the platform. Continued use of CoachCoyote after changes constitutes acceptance of the updated terms.
13. Contact
Questions about these terms? Email us at hello@coachcoyote.com.